Assign a Ticket

You must be logged into flowDesk with technician or manager permissions. A ticket must already exist in the system.

Assigning a ticket ensures that responsibility is clearly defined and that incidents are handled by the appropriate technician. Proper assignment improves accountability and response time.

  1. Open the Tickets dashboard.
  2. Select the ticket you want to assign.
  3. Click the Assign option in the ticket actions menu.
  4. Choose the technician from the assignment list.
  5. Confirm the assignment.

The ticket is now assigned to the selected technician. Ownership and tracking are updated automatically.

The assigned technician can now begin investigation and resolution procedures.