Create a Knowledge Base Entry

You must be logged into flowDesk with technician or manager permissions. The incident or solution details must already be validated.

Knowledge Base (KB) entries document recurring solutions, known issues, and operational procedures. Creating structured KB articles improves resolution time and supports self-service troubleshooting.

  1. Navigate to the Knowledge Base section.
  2. Click Create New Article.
  3. Enter a clear and descriptive title for the article.
  4. Provide a detailed problem description including symptoms and impact.
  5. Document the resolution steps in a structured and sequential format.
  6. Assign relevant tags and categories to improve searchability.
  7. Click Save to publish the entry.

The Knowledge Base article is published and becomes searchable within the platform. Authorized users can reference it for future incidents.

Review the article periodically to ensure technical accuracy and update it when system changes occur.