Open a Support Ticket

You must be logged into flowDesk with an active user account. Required incident information should be available before submission.

Opening a ticket formally registers an incident or service request. Accurate ticket details help technicians diagnose issues faster and ensure proper prioritization.

  1. Access the New Ticket option from the dashboard.
  2. Select the appropriate ticket category.
  3. Enter a concise title that summarizes the issue or request.
  4. Provide a detailed description including symptoms, environment, and any attempted troubleshooting.
  5. Attach relevant files or screenshots if available.
  6. Submit the ticket.

The ticket is created and assigned a tracking ID. It enters the workflow queue for evaluation and assignment.

Monitor ticket status updates through the dashboard and respond to technician requests for additional information if necessary.